Returns & Refunds

On Parturi offers a 30-day return policy from the date of order for its products. This includes discounted items as well.

Return Policy Terms

The return policy applies only to products that:

  • Are in their original condition
  • Have not been used
  • Are returned in the original packaging that does not show signs of being opened
  • Are carefully packaged for return
  • Are still in a sellable condition

We kindly ask that you handle products with care before making a decision to ensure their eligibility for return.

If you have any questions regarding returns or refunds, please contact us via email at: [email protected]

Initiating a Return

  1. Contact us : Send an email to [email protected] to start the return process
  2. Send your return Returns should be sent to:
    Brahenkatu 10, LT 8, 20100, Turku, Suomi

Once your return is accepted, we will send you a return shipping label and instructions for sending the package.

Please note that products sent without a return request will not be accepted.

If you are returning products from outside Finland, shipping times may vary.

For any return-related inquiries, please contact us via email: [email protected]

Damages and Issues

Inspect your order immediately upon receipt. If the product is defective, damaged, or incorrect, please contact us immediately so we can assess and resolve the issue.

Exchanges

To exchange a product, return the original item and make a new purchase of the desired item after the return is approved. If you received the wrong product, we will cover the return shipping costs and send you the correct item.

Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund. After approval, we will initiate a refund to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: [email protected].